Terms - GOUMA Design

Introduction

The goumadesign.gr website is an online store selling products and services via the Internet (hereinafter referred to as "online store" or "website" or "website") created and operated by the joint venture company named GOUMA ANASTASIA k SIA OE which is based in THESSALONIKI, EL. VENIZELOU - NAPOLI number 6, and is legally represented, with A.F.M. 998974466 and D.O.Y. E THESSALONIKI, No. G.E.MI. 038786305000, email address info@goumadesign.gr, telephone service line of the online store: 2310 555633, (hereinafter referred to as the "Company" for the sake of brevity). The following terms and conditions will apply to the use of the online store with the goumadesign brand located at goumadesign.gr. Every user who enters and transacts or uses the services of the online store (hereinafter referred to as "visitor" or "user" or "customer" depending on whether he is limited to visiting the store only or also orders and purchases products and services) deemed to consent to and unconditionally accept the terms below set forth herein, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store. However, any action taken by the user in the online store, such as browsing it, subscribing to the Company's newsletter, or purchasing products, is considered as unconditional acceptance of these Terms of Use.

1. General terms

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the online store page. Any modifications will be effective from the date they are posted on this website. It is clarified that any change to these Terms of Use does not include orders that the customer has already placed in our online store, before the changes come into effect in accordance with the above. The use of goumadesign.gr after the above-mentioned modification is considered acceptance of the Terms of Use, as modified. Contracts through the online store are drawn up in the Greek language.

2. Information & Products Provided

The Company is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the Company as well as the transactions provided through the online store. The Company, in the context of good faith, is not responsible and is not bound by electronic data entries made due to error/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence. The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force majeure.

3. Limitation of Liability

The Company in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability, in which case she bears no further responsibility. goumadesign.gr has received all the necessary technical and other means in order to immediately update the available quantity of our products, however it reserves an express reservation regarding the validity of the quantities of products available in the online store, since the update may take place within one (1) hour from the moment of their modification.

In the context of good faith and business ethics, the Company is not obliged to accept an order and conclude a sale of products and/or services that, due to a typographical or computer error, appear in the online store with an incorrect price, i.e. lower or higher than the one applicable for the period in question. In the event that in an order such an error in the price is found in only part of the ordered products, then the order is valid and executed normally for the rest of the products and is considered incomplete for the products in which it is found

the error, except where the items in the order are related, are to be used as a single whole and function as a unit with each other and the Customer declares that partial fulfillment of the order does not serve its needs or interests; in which case the Company must cancel the entire order.

The online store provides the content (eg information, names, photos, images), products and services available through the website "as is". In no case is the Company liable civilly or criminally for any damage (positive, special or collateral, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that a visitor of the online store or a third party may suffer from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any unauthorized interference by third parties with products and/or services and/or information available through it.

4. Product Availability

The Customer is informed about the availability of the products through indications placed on the page of each product or service in the online store. Specifically, for each available product the BUY / ADD TO CART link is active, while for each unavailable product the BUY / ADD TO CART link is not active and the message "No stock" appears in its place. The Company reserves the right to the availability of its products if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to complete the sale. Any payments will be returned to the Customer without undue delay, in the same way the Customer chose to pay for their order. Special cases of availability are the following:

• Products marked SALE -X% or WEB ONLY SALE: The prices of the products in question are valid while stocks last. For these products, a strict order of time priority is observed in the execution of the orders.

• SAMPLES: Samples are provided free of charge by the Company to the Customer as a reward for the purchase of the latter. In particular, the Customer, depending on the value of his order, has the possibility to choose a certain number of samples, which will be added to his order at zero price. For the samples, a strict order of time priority is observed in the execution of the orders, as they are available in a limited quantity and the Company reserves the right to their availability if they are not available at the time of the order.

The Company reserves the right to inform the Customer in the event of extenuating circumstances that make the product unavailable or about the possible (new) delivery time if there are reasons for delivery delay. In this case, if it is judged that the delay makes the transaction unprofitable for the Customer, the Customer has the right to unilaterally cancel the order with a written statement (by email to info@goumadesign.gr) If the order is canceled and thus the sales contract, the Company must return, without undue delay, all monies paid to it by the Customer.

The availability of products available through the online store may differ from the availability of products available through physical stores. Therefore, there are products which may be available for purchase from the physical stores and not from the online store, and vice versa. This is due to the limited availability of these products. A special case is the Web Exclusive products which are available only through the online store and for which a strict sequence of time priority is observed in the execution of the orders.

5. Intellectual Property Rights

All content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the Company and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has obtained a license to use for its own exclusive needs and for the operation of its online store . Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. The reproduction, republishing, uploading, posting, dissemination or transmission or any other use of the content with any manner or means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the goumadesign.gr trademark or the products or services of the Company or third parties, are assets of the Company or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not under any circumstances grant a license or right to use them by third parties.

6. User Registration

User registration at goumadesign.gr is optional. Each customer registers only once. The customer, using the unique combination of Email Address ("EMAIL") and Password that he has chosen and declared, has the following possibilities:

• To see the contents of his shopping cart ("My Cart"). The products that the customer has chosen to order are displayed in the Cart. The customer can order products, which can be reviewed or changed (deletion of items, change of quantities) at any time until the order is completed.

• To complete his order and pay by choosing one of the payment options provided by the online store.

• To see his old orders.

• To modify the Customer Details of his Account.

User registration and participation is free, personal, non-transferable and non-assignable. The user is responsible for the information he provides to the Company and the website relies solely on his statements regarding his personal information. The information entered during registration must be complete, true and up-to-date. In case of registration of a legal entity as a user, the name of the person in charge of contact must be mentioned as well as the full name of the legal entity. In the event of a change of information, the user is obliged to immediately inform goumadesign.gr of his new information so that it is always complete and true.

The personal information provided by the user during registration is processed by the Company exclusively for the purpose of (a) creating an account on goumadesign.gr, (b) communicating with him regarding the transactions between them (e.g. to ensure the ability to communicate with him, for the completion, dispatch and delivery of his order, for his payment and secure financial transaction) and (c) for sending him informational, advertising and promotional material regarding the products and services of Company, including its partnerships with third parties. Regarding the collection and processing of personal data, the terms and provisions of the Personal Data Protection Policy apply.

By registering in accordance with the above, the user gives his express consent to the collection and processing of his data based on these Terms of Use and the Privacy Policy, which Terms and Policies he declares to have read, understood and fully accepted and unreservedly. He has the possibility to withdraw his consent at any time for the collection and processing of his personal data that he has granted us in accordance with the above, by deleting the user by sending a relevant email to the address goumadesign.gr. He has the possibility, at any time, to have access to his data, or he can also at any time request the immediate deletion or correction of his data, their temporary non-use by goumadesign.gr, their blocking or non-transmission, following the same email sending process as above. Personal data are not communicated to any third party and are managed exclusively by the company for specific purposes.

7. Newsletters

The newsletters which the visitor/user of the website services receives by registering voluntarily in the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Greek legislation and international conventions. The Company reserves the right not to register a person in the recipient lists or to delete them from them. The Company may keep a file with the e-mail addresses of the recipients for the sending of other messages of an informative or financial nature in addition to the newsletters, unless the recipient does not wish to do so.

Goumadesign.gr. is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISPs (Internet Service Providers) for their delivery. Newsletters may end up in the "Spam" folder. In case the user

If he wishes to no longer receive informative newsletters or wishes to be completely deleted from the website's newsletter sending system, he can inform the Company using the website's contact form or through the corresponding link that appears in the informative emails he receives. The website uses a provider (3rd party company) for the identification (tracking) of the recipients of the newsletters. It does not hand over to third parties information about name, surname, home address or other personal data.

8. Purchase process via online store

The visitor can use the categories found in the main MENU of the website, navigate through them and find the product they are looking for. He can also use the product search function through which he can find products based on search terms. He can then add the products to his Cart from the product page by clicking on the "ADD TO CART" link. The visitor can go to his basket by clicking on the "My basket" link located in the upper right part of the website, while he can use the delete from the basket link to remove the products from his basket before the completion of the order.

To complete the registration of his order, the user of goumadesign.gr. has the options (a) to create an account through "User Registration" discussed above (b) to continue as a "Guest". To complete the purchase, he must click on the "ORDER CONFIRMATION" link and then he will receive in his email the code and the analysis of his order. If he has chosen the "Credit or Debit Card" payment method, as soon as he clicks on the "ORDER CONFIRMATION" link, he will automatically be transferred to the Piraeus Bank environment to make the payment for the products and will then receive in his email the code and the analysis of his order.

8a. Payment policy

The indicated final prices of the products do NOT include VAT. goumadesign.gr. reserves the right to change prices without prior notification to the customer. Regardless of price fluctuations, the customer always pays the value indicated on the product at the time of completing the order entry.

9. Payment methods

PRINTED PRODUCTS

Upon confirmation of the order, an advance payment of 50% of the invoice, by deposit to our company's bank account. The rest similarly, with the execution of the order and with proof of the order to load them. You cut the invoice and the goods are delivered after the balance of the account has been paid.

PRINTED

With your order and as long as the products are immediately available, 100% payment of the invoice, by deposit to our company's bank account. You cut the invoice and the goods are delivered after the balance of the account has been paid.

If products are not readily available and must be manufactured, the same process as for printed products is followed.

DEPOSIT ACCOUNTS

PIRAEUS GR24 0172 2110 0052 1103 0581 911 BANK NAME: PIREOS, SWIFT CODE: PIRBGRAA

BENEFICIARY: GOUMA ANASTASIA k SIA OE

10. Methods of Delivery

TRANSPORT WITHIN GREECE

Melissa transport company, charge to Athens €4.50 per package. From there on with your choice of transport or with a cooperating company of Mr. Melissa.

Delivery to Athens the day after shipment, rest of Greece 2-3 days. Tel. Melissa: Thessaloniki 2310 555633, Athens 210 3460100

TRANSPORT OF CYPRUS

Samothrakitis transport company, charge to Limassol €20 per parcel. Delivery 5-6 days after shipment. Tel Samothrakitis 2310.523116

REST OF THE WORLD

Cooperation with TNT and DHL

ALL THE ABOVE ARE OUR SUGGESTIONS. OF COURSE YOU CAN INDICATE US THE TRANSPORTER OF YOUR CHOICE TO DELIVER THE GOODS THERE.

THE SHIPPING BILL CONSTITUTES PROOF OF DELIVERY OF THE GOODS.

11. Order Shipping Costs

Estimate based on the above in Chapter 10

12. Order Cancellation - Returns Policy

The user has the possibility to cancel the order within one (1) hour from its registration (a) by sending an e-mail message to info@goumadesign.gr with the subject "Order Cancellation" in which he must also include the order code of or (b) by calling the online store's service hotline: 2310 555633.

Return of products or merchandise at the expense of info@goumadesign.gr is accepted in all cases in which the order was executed incorrectly due to the fault of info@goumadesign.gr (error in ordering, invoicing or shipping). In this case, the customer must not accept the receipt of the product/merchandise in the first place. Products/merchandise must be returned in perfect condition, sealed, complete, unused and undamaged. damage. Products must be returned in their original packaging.

In case of any defect in any product, the customer can notify the company either by phone (2310 555633) or by e-mail (info@goumadesign.gr) stating the defect of the product. Any return of the merchandise must be completed within fourteen (14) calendar days from the date of receipt and must be made through the courier company that the online store cooperates with at a customer's charge, based on the existing pricing policy. If the product is indeed found to be defective, the customer can request either a refund (plus courier costs) or a product replacement (plus courier costs again).

In the case of a non-defective product, it can be returned as long as: (a) The return form is completed and sent together with the product to goumadesign.gr through the Transport company that cooperates with the online store. The return of the product must be completed within fourteen (14) calendar days from the date of receipt and (b) the packaging has not been tampered with and is in its original condition. In this case the customer bears the shipping costs. No exchanges or returns are accepted for products sold in Bazaar actions.

Returns are sent exclusively to the address "GOUMA Design, EL. VENIZELOU 6 NEAPOLI THESSALONIKI PO Box 567 27". Returns are not accepted to another address of the company or to physical Guma stores.

13. Modifications to the Service

The online store reserves the right to modify the services provided or to stop providing them temporarily or permanently, with or without warning. In any case where the Customer uses the services of the online store, it is considered that he has unconditionally accepted the present terms of use and unconditionally acknowledges that the online store is not liable to the customer for any modification, postponement or interruption of the provision of the service.

14. Products and information – Responsibility of the Online Store

The online store bears no responsibility for any damage caused to the Customer from the exchange of information during the use of the online store's services resulting from loss or delay in receiving or non-receiving or alteration of data.

The information on the products of the online store does not constitute and does not replace any medical advice and in general any advice of any health scientist. The information accompanying the products is provided for informational purposes only.

The online store always acts in good faith and within the framework of what the law and these Terms of Use provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every effort to ensure that (a) the website and the online store operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information provided and transmitted through this website on the one hand not to be altered and on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers ( Servers) through which our online store is made available to Users that it does not contain viruses or other harmful components or software programs, however the online store DOES NOT PROVIDE RELATED GUARANTEES for all of the above and is not obliged to compensate the use, in case it suffers any damage for the above reasons.

In addition, the online store does not provide any guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which it is intended to be used and (b) for the correct and appropriate performance of the transactional obligations of the other users of the website and its services.

The online store makes reasonable efforts to maintain and make its content available. It bears no responsibility for any kind of damage (positive, consequential, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the cessation of all or parts thereof, the delay, non-delivery, interruption or poor quality of reception of its services or loss of their content, the existence of any type of errors. It is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. He also has no responsibility for actions or

omissions of third parties and in particular unauthorized interventions by third parties in products and/or services and/or information available through it.

In addition to what is expressly defined herein, goumadesign.gr bears no civil, criminal, or other liability towards you and/or any third party who derives rights from you, in the event that any of the above, during the use of the services and/or of the products of this online store suffer direct, indirect, collateral, collateral financial or other damage, lost profits, due to: (a) errors, omissions, technical glitches, damage or malfunctions of the telecommunications networks, the Internet, the website, of the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of the website or third parties including other Users for which it does not provide guarantees and bears no obligation in accordance with the provisions herein, (d) information and l by content that may be published and shared by third parties.

The online store reserves the right to deliver the products in cases of force majeure.

The website may contain links to other websites. In no way should it be deemed to endorse or accept the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, no one is responsible for any unavailability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services. The website does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them.

goumadesign.gr is only liable for fraud and gross negligence, in case of damage to the user from the information and services it provides.

15. Customer Obligations

The Customer of the online store is obliged to:

• Not to use the website of the online store to carry out actions, which may result in criminal prosecution or the initiation of any civil or administrative proceedings against the online store, for actions, which are indicatively but not exclusively described in the Criminal Code , in Special Criminal Laws, in the Telecommunications Legislation, in the Legislation for the protection of Personal Data as well as in the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.

• Not to infringe any form of Copyright of the Company or third parties.

• To strictly observe the applicable Terms of Use of the online store as well as the applicable personal data protection regulations of its subscribers and/or visitors to its websites.

• To provide complete and true personal information during the process of registering as a customer.

• To update his personal registration details, so that they correspond at all times to his true personal details. In the event that the Customer's registration information is found to be incorrect, the online store has the right to immediately deactivate the customer's account by informing him.

• To keep secret and not to reveal to third parties his password (PASSWORD) in the services of the online store. He is also obliged to IMMEDIATELY inform the online store via email at the email address info@goumadesign.gr of any unauthorized use of his code and password. The online store bears no responsibility for unauthorized use of its password, if it has not been previously informed about it.

• To confirm that he has exited his personal account at the end of each session.

• To provide correct and true Payment and Delivery Details for the orders placed in the online store.

It is prohibited to use the website and the online store to send in any way, publish, transmit any content that is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, promotes or expresses racial, ethnic or other discrimination, may cause harm to third parties in any way.

Any action or omission that (a) infringes any patent, trademark, trade secret, copyright or other proprietary right is prohibited;

of both the Company and third parties, (b) contains viruses or other software which may cause interruption, damage, destruction or obstruction of the operation of any software or cause damage to the reputation and reputation of the Company, its Affiliates and Affiliated Companies and/or other users / Members / consumers, or may violate any personal or other data of the users of the website / online store.

In addition, it is prohibited:

(a) Any access or attempted access to information and data (including personal data) that is trafficked through the website and for which there is no authorization or authority to use.

(b) Accessing the online store with the purpose of creating or producing a product or service that competes with the Company's products/services.

(c) Facilitating in any way and by any means third parties to gain access to the data provided to goumadesign.gr by its users

(d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the website.

16. SSL Security Protocol

The online store has SSL (Secure Socket Layers) Security Protocol for data encryption. The key size used is 2048 bits.

Electronic Dispute Resolution

The online store goumadesign.gr is fully harmonized with the procedure for the out-of-court resolution of domestic and cross-border disputes in relation to the sales contracts drawn up with each of its users/customers, as described in KYA 70330/2015, which includes the arrangements regarding adaptation of Greek legislation, in compliance with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes and for the amendment of Regulation (EC) no. 2006/2004 and the directive 2009/22/EC (the EECD directive) and the adoption of additional national measures to implement Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the electronic resolution of consumer disputes.

The Electronic Dispute Resolution platform is directly connected to the competent Alternative Dispute Resolution (ADR) bodies, which undertake the processing of complaints. In Greece, the competent bodies are A) the Independent Authority "Consumer Advocate" and B) the Ombudsman of Banking and Investment Services.

Guidelines for Electronic Dispute Resolution are available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). You can see the Privacy Policy in detail here.